The protection of your personal data is important to us and a particular concern. We therefore want to provide you with all the relevant information in this privacy policy so that you can feel secure when visiting our website. www.hydrobalance.at feel safe.

When processing your personal data, we strictly observe the legal provisions (GDPR, TKG 2003) and would like to inform you here about the most important aspects of data processing within the framework of our website.

This privacy policy only applies to www.hydrobalance.at and the associated subpages, but not for websites that are controlled and operated by third parties.

The privacy policy explains which of your data is collected on our websites and which of this data we process and use in which way and who you can contact with your concerns.

1. responsible person contact details

Hydrobalance Vertriebs GmbH (hereinafter: Hydrobalance) is responsible for data protection on this website. Subject to the rights of data subjects described below, Hydrobalance has the right to use personal and anonymous data to the extent permitted by law.

Hydrobalance Vertriebs GmbH, A-1210 Vienna, Strebersdorferstraße 163
Data protection contact person: Mr Franz Kubacek
Tel. no: +43 (0)1 2905714
E-mail: office@hydrobalance.at

2. data security:

Your data security is our top priority. It is our declared aim to take all appropriate and necessary technical and organisational measures to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons.

Communication and data transfer on our website are carried out using the SSL (Secure Socket Layer) method. This means that all information is transmitted securely and encrypted. The measures taken are subject to regular review and are adapted to the state of the art.

3. collection and processing of your personal data

It is generally possible to visit our website without providing personal data. Only the information provided by your internet provider is collected (in particular the IP address assigned to you). This information is stored by us for the duration of your visit to the website; it is only analysed for statistical purposes, whereby the individual user remains anonymous.

3.1 Data collected by us

When you visit our website, data is automatically collected by so-called cookies. You can find more information about cookies used on our website under point 6 and in our cookie notice.

3.2 Data provided by you

Personal data that you transmit electronically on our website, e.g. in contact forms (name, e-mail address, postal address or other personal details), will only be used by us for the purpose stated in each case, processed in accordance with the applicable data protection regulations, stored securely and not passed on to third parties - such as address publishers and direct advertising companies.

If you provide us with your personal data (e.g. by filling in a contact form), the data you provide will be processed for the purposes described (see point 5).

We will only send you information if you have registered for the relevant services and we have your consent to do so.

4. processing of personal data by partners

Your personal data will only be passed on to third parties to the extent permitted by law, including for the purpose of submitting offers in the pre-contract phase by our geographically responsible Hydrobalance partners, for contract processing or invoicing, for marketing purposes or if you have given your prior consent. As part of the pre-contract and order processing, the partners we use (such as Hydrobalance partners, banks, tax consultants, ...) receive the necessary data for pre-contract and order processing. The data passed on in this way may only be used by our partners to fulfil their task.

The partners have been carefully selected and take suitable technical and organisational measures to ensure that your data is processed in accordance with data protection regulations and that your rights are protected. The partners are not permitted to use the personal data provided for their own or advertising purposes or to pass it on to third parties.

5. data processing that does not require consent:

5.1 General contact form

• Contact form: When you submit the contact form, your personal data in the contact fields (title, name, address, e-mail, contact information and the text of your enquiry) will be processed.
• Purpose: To answer your enquiry.
• Justification: legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR
• Storage period: 6 months

6. cookies

Accepting cookies is not a prerequisite for visiting our website. However, we would like to point out that our website and service will only have limited functionality if you do not allow us to set cookies.

Cookies are small text files that are stored on your data carrier and that save certain settings and data for exchange with our system via your browser. There are basically two different types of cookies, so-called session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or indefinitely. This storage helps us to customise our websites and our offers for you and makes it easier for you to use them, for example by saving certain entries you make so that you do not have to keep repeating them.

You can find more information about the cookies used on our website in our cookie notice.

7. rights of data subjects:

You have the legal right to information, rectification, erasure, restriction of processing, objection to processing and data portability.

You can assert these rights by sending an e-mail to office@hydrobalance.at.

We will also notify you without undue delay in the event of a personal data breach where such a breach is likely to result in a high risk to your rights and freedoms.

You also have the right to lodge a complaint with the supervisory authority. In Austria, the data protection authority is responsible.

8. changes to the privacy policy

We reserve the right to amend the data protection declaration in order to adapt it to the changed legal situation or in the event of changes to the service and data processing.